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NACR Achieves Avaya Services Delivery Specialist Certification
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Avaya Global Services(PDF) |  | A maintenance agreement gives you proven expertise, additional resources, and consistent, dependable service. You also get the peace of mind that comes with knowing your budget is stable: you won't be charged extra if a component needs replacing or if on-site dispatch is required.
For traditional enterprise voice communications, our maintenance agreements provide advanced management tools, proven methodologies, experienced professionals, and the patented Avaya EXPERT SystemsSM Diagnostic Tools, which monitor your systems 24x7, avoiding 65% of major outages, providing alarm resolution, and engaging Avaya engineers whenever needed. As you advance your network from a traditional split of voice and data to a converged model using IP telephony, you're dealing with a more complicated network than you've ever had before. To help you sustain visibility to, control over, and performance of your entire communications environment, Avaya provides ongoing monitoring and management for IP telephony platforms and data network environments. This includes routers, switches, hubs, carrier network interfaces, and IP telephony applications.
Paired with a standard Avaya Maintenance Agreement, Avaya Proactive IP Support gives you real-time, secure network monitoring and management of your Avaya IP system, the underlying multi-vendor data network, and software and firmware update management for Avaya communication servers, media gateways and IP telephones. |