Product Overview

Avaya Aura™ is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative capabilities.

FEATURES

Improve business agility
SIP architecture with centralized management and control gives businesses agility to take advantage of new capabilities, deploy new applications, and deliver new levels of customer service.

Reduce costs
Use the corporate network to handle traffic and reduce PSTN usage with a single enterprise-wide dial plan and intelligent routing policies. Save money by consolidating trunks. Reduce administrative costs with simpler management and infrastructure.

Increase productivity
Avaya Aura makes it easy to deploy services to users as needed, independent of location or network connection. Employees get unified communications tools to work effectively in a fraction of the time.

Improve customer service
Empower workers with improved access to the services, information, and experts they need to provide superior customer service with call center capabilities across the enterprise.

Description

Avaya Aura™ is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative capabilities.

Leveraging a revolutionary SIP architecture and virtualization technology, Avaya Aura simplifies complex networks and reduces infrastructure costs. Employees at any location can be connected regardless of the infrastructure the endpoints reside on.

Avaya Aura enables faster and easier deployment of communications capabilities such as voice, video, messaging, and presence. As a result, productivity and business agility can be increased.

Branch, Standard, and Enterprise Editions offer simple per-user licensing. Additional software and hardware are offered to support various levels of scalability and redundancy.