Voice Portal

Product Overview

Voice Portal is an open standards based platform for automating voice and video customer care.

FEATURES

Improve customer service
Voice and video self-service lets you differentiate your business by providing a superior customer experience. It allows customers to get simple requests taken care of quickly, and it frees up contact-center agents to handle more complex issues.
Deliver services quickly, for less
Voice Portal uses open standards to simplify integration with your existing Web and application investments. This lets you save money and implement new inbound and outbound services quickly.
Simplify application design
Reduce the time and expense of application design, validation, and deployment through Web Service wizards that help employees integrate databases, build workflows, synthesize speech, record phrases and prompts, and more.

Description

Voice Portal is an open standards based platform for automating inbound and outbound voice and video customer care. Offering industry-leading reliability and scalability, the voice self service application comes with robust management and reporting features, to help reduce costs and simplify operations.