Proactive Contact

Product Overview

Proactive Contact software gives contact centers the capabilities they need to preview, initiate, and track outbound communications.

FEATURES

Reach out to your customers
Allows contact centers to handle inbound, outbound, and blended contacts. They can reach customers with targeted, timely communications that can help solve problems before they happen.
Enhance efficiency
Powerful agent and supervisor applications, advanced monitoring and reporting capabilities, and features like our industry-leading voice detection technology help eliminate downtime and improve efficiency.
Streamline management
Open-standard architecture and development tools, combined with built-in security features, help simplify system management.

Description

Proactive Contact software gives contact centers the capabilities they need to preview, initiate, and track outbound communications. It offers superior predictive dialing and voice detection capabilities that drive significant savings by optimizing calls to desired service levels and reducing agent idle time; effectiveness tools that give agents personal ownership of selected accounts; and other tools to optimize productivity and deliver outstanding customer service.