Product Overview

Designed for businesses with complex contact-center operations and high call volume, Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take immediate action to solve them.

FEATURES

Get immediate feedback
Real-time monitoring and customizable alerts ensure that managers can spot problems and respond immediately.

Simplify monitoring and reporting
A wizard and other tools make it easy to design customized reports. And managers can schedule the running and printing of reports, ensuring that the call center is always being managed using the most up-to-date information.

Address problem areas immediately
If real-time reports show conditions that require immediate changes to keep the contact center operating smoothly, integrated administration enables managers to instantaneously drill into admin to make the required changes.

Description

Designed for businesses with complex contact-center operations and high call volume, Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take immediate action to solve them.

Using a familiar Windows interface, call center managers can view data and receive customized threshold and exception alerts, all in real time. They can also view historical reports to help them analyze trends, establish performance benchmarks, and plan new marketing or customer-service campaigns. These reports can be easily customized to suit the needs of the business. With easy access to real-time and historical data, managers can make faster, better informed decisions, for more effective contact-center operations