Join us to hear NACR, Avaya and Polycom provide the latest information on the following topics and more:
- Avaya's just announced product roadmap and integration of the Nortel portfolio and what that will mean for your business. - Learn high-level troubleshooting of SIP Trunking from a NACR Convergence Engineer. - Let a Polycom Video Conferencing specialist show you how to improve efficiencies in your business thru video collaboration.
- Hear from NACR's Director of Contact Center Solutions on ways to improve customer service and business efficiencies. To accommodate your schedule, we are hosting a morning and afternoon session, but you are invited to attend both. All of these topics are separate breakouts so you will be able to customize the learning experience to meet your specific needs. Click here to view the breakout session descriptions.
Agenda
Registration - 8:00 Atrium Morning Session 8:30 - 12:00pm
- Avaya Portfolio Update and Nortel Roadmap Reveal
- SIP Trunks - High Level Trouble Shooting & Installation
- High-Touch Solutions for Improving Customer Service and Business
Efficiency
- Mobility - Yesterday, Today and Tomorrow
- Avaya Contact Center and Vector Workshop Lunch and Polycom Demonstrations - 12:00 - 1:00
Registration - 12:30 Atrium Afternoon Session 1:00 - 4:00pm
- Polycom Enterprise Video - Front and Center
- Avaya Contact Center and Vector Workshop
- Avaya Portfolio Update and Nortel Roadmap Reveal
- Workforce Optimization as a Contact Center Strategy
- SIP Trunking - the "basics"
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